Begin by going to our main webpage at fmsc.org. LOGIN with your email address and password. Then hover over the MY ACCOUNT button in the top right corner and click on MANAGE MY RESERVATIONS.

• If you are the group leader, you can cancel the entire group’s reservation by clicking the CANCEL button next to the reservation that you would like to cancel.
• To leave a group, click the name of the group on the reservation that you would like to leave. From the next page you can click the LEAVE GROUP button.
• If you added someone else to the reservation with you (e.g. your child), you can remove them from the reservation by scrolling down on the page to the CONFIRMED VOLUNTEERS section & clicking the trash can icon next to their name.

Spots sometimes become available in the week prior to the packing session as other groups reduce their group size or make last minute cancellations. We recommend checking back on your Reservation Details page for your upcoming session occasionally to see if you are able to increase your group size.

Please email us at info@fmsc.org or reply to your reservation confirmation or reminder emails to make an inquiry on a full packing session. We cannot guarantee that additional spots will become available.

Yes, if there are still spots available. Please update the number of spots you need on your online registration.

If you are the Group Leader:

1. Begin by going to our main webpage at fmsc.org. LOGIN with your email address and password. Then hover over the MY ACCOUNT button in the top right corner and click on MANAGE MY RESERVATIONS.
2. Click EDIT next to your group.
3. If you know who will be joining:
• Add the names and email addresses of your new Group Members under the CONFIRMED VOLUNTEERS section. The number of spots you have reserved will automatically increase as long as there are additional spots available.
4. If you don't know who will be joining:
• Click EDIT under GROUP DETAILS
• Enter the new number of spots and click SAVE.

If you are a Group Member:

1. Begin by going to our main webpage at fmsc.org. LOGIN with your email address and password. Then hover over the MY ACCOUNT button in the top right corner and click on MANAGE MY RESERVATIONS.
2. Click the name of the group on the reservation that you would like to add to. From the next page you can add names and email addresses of additional Group Members under the CONFIRMED VOLUNTEERS section. The number of spots your group has reserved will automatically increase, as long as there are additional spots available.

Yes, please! We count on you to come even if your group size is fewer than the number of spots you reserved. However, please update the number of people who will be coming on your online registration. By releasing your spots, you are allowing other volunteers to sign up, which in turn helps us keep our food commitments to our partners.

If you are the Group Leader:

1. Begin by going to our main webpage at fmsc.org. LOGIN with your email address and password. Then hover over the MY ACCOUNT button in the top right corner and click on MANAGE MY RESERVATIONS.
2. Click EDIT next to your group.
3. Click EDIT under GROUP DETAILS.
4. Enter the new number of spots and click SAVE.

If you are a Group Member and you cannot attend your packing session, please cancel your reservation so others may fill your spot:

• If you joined the group yourself, you may cancel your spot by going to our main webpage at fmsc.org. LOGIN with your email address and password. Then hover over the MY ACCOUNT button in the top right corner and click on MANAGE MY RESERVATIONS. Click the name of the group on the reservation that you would like to add to. From the next page click the LEAVE GROUP button.
• If someone else registered you for your group, contact your Group Leader.

There is no minimum number of volunteers. The maximum number of volunteers varies by site and session and FMSC reserves the right to alter volunteer capacity as it sees fit. Our online Volunteer Registration System will always reflect the current availability.

The minimum age for volunteering is 5 years old. For safety reasons, children under the age of 5 are not allowed to participate in packing sessions.

Please reach out to your local packing location for site specific verification information.

• Coon Rapids, MN: CInfo2@fmsc.org
• Eagan, MN: eaganinfo@fmsc.org
• Chanhassen, MN: CInfo@fmsc.org
• Aurora, IL: aurorainfo@fmsc.org
• Libertyville, IL: LibertyvilleInfo@fmsc.org
• Schaumburg, IL: sinfo@fmsc.org
• Richardson, TX: RIverifications@fmsc.org
• Tempe, AZ: Tempehours@fmsc.org

Unless clearly marked as a Fully Invested Session, donations are not required to pack; however, we humbly request them. Each volunteer packs about $50 worth of food. FMSC receives no government aid. We can only send meals as we have funding. FMSC relies on donations from volunteers like you. Nearly everyone is able to contribute something, but we leave the amount up to you. Many groups and individuals make advance fundraising a fun part of their service project. As you're willing and able, you may donate on the day you volunteer (by cash, check or credit card), or donate online before or after you pack. Please share this information with every member of your group and prayerfully consider the impact you can make.

Please plan to arrive 10-15 minutes prior to your packing session to check-in. Your orientation and packing instructions will take place during your scheduled shift time.

We highly recommend all volunteers wear closed-toed shoes. If you volunteer in the warehouse, closed-toed shoes will be required. Otherwise, please come in clean, comfortable clothes.

Due to FDA compliance for food manufacturing plants, NO jewelry may be worn in the packing room, including permanent jewelry. Please review our Jewelry Policy and share with fellow volunteers.

Please do not come to our facility to volunteer if you have any of these symptoms (excluding conditions related to seasonal allergies or known non-contagious medical conditions):

• Fever or chills
• Cough
• Shortness of breath or difficulty breathing
• Fatigue
• Muscle or body aches
• Headache
• New loss of taste or smell
• Sore Throat
• Congestion or runny nose
• Nausea or vomiting
• Diarrhea

If you've had any of these symptoms within the last 24 hours, we ask that you reschedule your packing time.

1. Begin by going to our main webpage at fmsc.org. LOGIN with your email address and password. Then hover over the MY ACCOUNT button in the top right corner and click on MANAGE MY RESERVATIONS.
2. Click EDIT next to your group.
3. Click RESCHEDULE
4. Click on another time & date that would work for you.

Yes. We want to offer the full volunteer experience to all volunteers, both returning and new, and we need to ensure that proper packing procedures are followed. Volunteers must attend both the FMSC orientation and the packing orientation each time they visit.

We are honored to serve as the activity for birthday parties of volunteers who meet the minimum age requirements to be a volunteer! If you celebrate your birthday with us, you will receive a free FMSC t-shirt and an optional "Happy Birthday" serenade by fellow volunteers. Please note that none of our facilities can accommodate treats or gathering spaces. Please celebrate with goodies off-site.

Yes! We reserve one of our most important tasks for sit-down volunteers. Volunteers can sit while labeling bags—this is a vital step to the packing process. This task entails putting our FMSC label on each bag before it is filled with food.

Yes! Each site is accessible and has a job for everyone!

We ask that special needs/transition groups contact the FMSC Site Manager to schedule a volunteer time. Please do not register your group on the online registration system without contacting the Manager first.

FMSC advises volunteers with food allergies to exercise caution when determining whether or not to participate in food packing. We are able to provide a complete list of ingredients in FMSC's food products, but we cannot guarantee the environments of our ingredients' manufacturing. Volunteers with extreme food allergies or allergies to any of the listed ingredients are advised not to pack.

Our volunteer page has the ability to filter for MobilePack events only in your area so you can see what is available. You can register to volunteer there as well.

https://www.fmsc.org/get-involved/volunteer/

Search for the event you want to register for. If registration is not yet open, click on "email me when registration is open", enter your email address and you will receive an email as soon as registration is open.

https://www.fmsc.org/get-involved/volunteer/

Log into your volunteer portal, click on My Account → Manage My Reservations → Past and you will be able to see where the meals you packed were sent and what partner is distributing them.

https://www.fmsc.org/account/login

It may take a few days for this information to show up in the portal.

88% of total donations go directly to feeding kids.

Most of our support comes from individuals, followed by churches, foundations and corporations.

Yes. We purchase all of the raw ingredients: rice, soy, vegetables and vitamin flavoring. The ingredients are one of FMSC's main expenses.

All partners first apply for meals online. We evaluate applications for partnership based on the percentage of children being fed, funding availability and customs clearance experience before presenting them to the FMSC Distribution Committee for prayerful approval or denial.

Meals are allocated to existing partners a year at a time, giving partners a stable food supply they can count on. Our first priority is to serve the requests of existing partners. We consider new partners as we have the capacity.

We have sent food to over 100 countries in our history. Check out a visualization of where we've sent FMSC food.

Not very often. Our meals were designed for the severe undernutrition that is more common in the developing world. Its taste and texture is not as well received in the U.S. When we get requests from domestic hunger programs, such as following a disaster, we send a sample box. This has not led to any large-scale requests. International hunger is “what we do best.”

No. All of our food is donated to the recipients. We do ask that the partnering (or recipient) organization pay for the shipping charges.

No, we are not associated with any other feeding businesses. We are not the same company as Kids Against Hunger, Feed the Children, Impact Lives or any other feeding group. We are a Christian 501(c)(3) non-profit organization. We are independently audited every year and have received an "Exceptional" rating by the Charity Navigator, indicating our organization exceeds industry standards and outperforms most charities in its cause.

Halal certification means our three MannaPack™ meal formulas have been examined and declared permitted or lawful for Muslim people to eat. Our meals are verified to contain no pork, meat slaughtered improperly or alcohol and have not come into contact with any substances that could violate Islamic dietary laws.

The seal helps us achieve our mission: getting nutritious meals through to the children who need them most. FMSC distributes food in many countries where Muslim people are the predominant population, including Afghanistan and Somalia. To avoid any potential barriers in shipping, transportation, distribution and acceptance, we applied for and received the halal seal to print on our meal bags and boxes. It is a food security measure, along with many others we take. Throughout our nearly 30 years in operation, more than 99 percent of our meals have reached the children they’re intended to serve. We want to preserve that strong track record.

The American Halal Foundation (AHF) carefully examined each ingredient in our three meal formulas, as well as the sources and suppliers of each ingredient. This process focused strictly on food content. There was no Muslim prayer or ceremony involved, nor has FMSC come under the authority of any Muslim cleric or religious law.

Yes. We were guided through the certification process by Dr. Joe Regenstein, professor of food science at Cornell University. Dr. Regenstein is an expert in halal (Muslim) and kosher (Jewish) food certification. A friend of FMSC who has supported our MobilePack meal-packing in Ithaca, New York, Dr. Regenstein recommended FMSC receive this certification to nullify any cultural barriers to our mission around the world.